1. Introduction
1.1 The terms of this agreement, together with the Company's Risk Disclosure Document (the “Agreement”), will govern the relationship between the Client and ​Apollo Trade FX with respect to the execution of foreign exchange, stock, indices and other instrument rates ("Forex Trading"), through the Company's trading platform provided to the Client by the Company (the "Trading Platform") and any other services provided by the Company to the customer (the “Company Services”). 
1.2 There are no fees for credit card withdrawals and deposits.

2. Trading Account
2.1 The Company will open a trading account (the “Trading Account”) for and on behalf of the Client, subject to the Client’s registration with the Company in accordance with the Company’s requirements, including the provision of complete information and precise about the customer, as required for opening the Account, and by presenting identification documents including a copy of a certificate of identity, a passport, a copy of a credit card on both sides, in the case where the deposit was made by credit card (The customer can hide the credit card number except for the last four digits, and can also hide the CVV code, on the back of the card), and a valid proof of address ( last three months), by presenting a government supplier or other utility bill (water, tourist tax, electricity, etc.). The Client authorizes the Company to rely on any request, direction or other message appearing to originate from the Client, without further examination by the Company as to the authenticity, truth or identity of the person delivering or purporting to transmit such request , orientation or message. The Customer undertakes to provide accurate and complete information about him. The customer must notify the Company immediately in the event of any change in the information that the Customer had provided to the Company. 2.2 The Company may, at its sole discretion, act as a mediator and provide coverage of the Client's transactions by different brokers, and also act as a market maker and be the counterparty to the Client's transaction. The Company shall in no event serve as agent or fiduciary for or on behalf of the Client. The Client acknowledges that he is acting for himself and not as an agent or fiduciary on behalf of anyone else. Accordingly, the Customer agrees that it will be directly and fully responsible for the performance of its obligations under this Agreement, including in respect of any Transaction carried out by or on behalf of the Customer. The Company will not accept any other person as an Indirect Customer in respect of this Agreement and will not accept any obligation to any such person unless otherwise expressly agreed in writing. 2.3 Use of the Trading Platform is subject to a limited, personal, non-transferable and exclusive license granted to the Client. The Customer is not authorized to transfer and/or assign and/or permit another person to use the license and/or act on the Customer's Account to anyone who is not a Customer, and /or transfer the username and password on the Account to any other person. 2.4 Use of the Company's trading system and services is only permitted for persons aged over 18 years. The Client must ensure that there are no legal or other obstacles to his said activity and that he has fulfilled all legal requirements necessary for the use of these services. 2.5 Only persons aged 18 or over may use the Company's Services. Customers are responsible for ensuring that there are no obstacles, legal or otherwise, preventing them from legally using the Company's services.

3. Margin Fund
3.1 The Company will permit transactions to be carried out on a trading account only as long as there are sufficient funds in the account to ensure that all results will be covered, including trading losses, commissions, fees owed or any other expenses. These payments will be automatically deducted from the trading account once payment is due. Funds in a Trading Account do not accrue interest and the Client will not benefit from any privileges for such funds (other than rollover or swap interest, as will be explained below in Section 8.9). 3.2 When trading CFDs (Contracts For Difference) or any other trading related to an underlined security, the client will not be granted any rights associated with ownership of the trading product, such as rights to receive dividend payments , shareholder voting rights, allocation or any other such privilege. Although devoid of any ownership rights, the trading transactions themselves will be subject to adjustments triggered by events impacting the underlying security, such as stock price splits, other allocations of shares, the distribution of dividends or any other relevant financial event. 3.3 In accordance with anti-money laundering laws and regulations, when depositing by bank transfer or credit card, the Client is required to use their own bank account only. The Client must send the Company an authentic SWIFT confirmation, indicating the full details of the transmitting bank account. Non-delivery of the SWIFT confirmation or in case the details do not match those of the trading account may prevent funds from being deposited into the trading account. 3.4 When transferring funds to the Company by check or other means of payment authorized by the Company, the Client must identify themselves in accordance with the Company's regulations and applicable law. The Company does not accept cash funds. 3.5 The Company will keep and deal with the Client’s funds with care. The Company shall have the right to use the Client's funds to "hedge" the Client's transactions, to cover the Client's obligations as a result of the Client's trading activity and/or at the Company's sole discretion, under subject to the Company's contractual obligation to pay or refund money to the Customer in accordance with the terms of this Agreement. Determination of the amount of margin required and the Client's obligations to the Company will be at the sole discretion of the Company. 3.6 When withdrawing funds from the Trading Account by the Client, the withdrawal will be made in the same currency and to the same account and/or credit card from which the funds were originally deposited. The Company is authorized to cancel the withdrawal request within 5 working days if a Client does not provide the Company with bank details for withdrawal by bank transfer. It must be an official document bearing the stamp and logo of the Client's Bank. The official document must include the following information: IBAN number/account number, SWIFT/BIC; routing number (if applicable), customer name, bank name and address. 3.7 The Client guarantees and undertakes that the Margin funds do not originate from any criminal or illegal activity and do not violate anti-money laundering laws and regulations worldwide. 3.8 The Company may, at any time and at its sole discretion, block the activity of the Client's trading account if it suspects an act of fraud, cheating, counterfeiting and/or violation of the law or of this Agreement by the customer. 3.9 The Client will not have any claim and/or demand against the Company and will not hold the Company responsible for any delay and/or difference in rates practiced in financial institutions such as the banks of the Credit Card Company. 3.10 Withdrawal requests must be submitted via the Company's website. The Company does not undertake to process the withdrawal request transmitted by any other means. 3.11 In the event of a withdrawal request made by the Client, the Company will transfer the requested amount (less transfer fees, if applicable) within seven (7) working days following the day on which the Client was identified by the Company under reserve margin requirements. , as set by the Company, in its entirety. 3.12 The Company is entitled to cancel the Customer's withdrawal request if, at the Company's discretion: the remaining balance (after withdrawal) is not sufficient to secure open transactions on the trading account; The customer is not verified by the Company. The customer must provide a complete set of KYC documents (identity card, proof of address, proof of payment: front copy of the card - showing only the last 4 digits, the expiry date and the name of the card holder the credit card; copy of the back card - showing only the last 4 credits (card numbers and your signature); the client has not provided the Company with written and signed deposit declarations for each deposit transaction, bonus plan/agreement (in case a bonus was provided); Customer must send the required signed documents within the next 5 business days, otherwise Customer's withdrawal request may be canceled by the Company. 3.13 The Client authorizes the Company to collect from the Trading Account all fee payments due to the Company. If Customer does not have sufficient funds to cover its commitments, Customer must deposit additional funds immediately upon Company's request, otherwise Company may close transactions in Customer's account. 3.14 The Company will not provide any physical evidence in relation to a Transaction. Profits and/or losses will only be considered realized after the Transaction has been closed.

4. General bonus policy
4.1 The Company may, at its sole discretion, grant the Client a trading bonus on his account. Unless otherwise stated, the terms of this chapter will be applied to the bonus. 4.2 The bonus will be calculated as a certain percentage of the deposit. The bonus will be granted in one go in relation to this deposit and in a manner determined by the Company. 4.3 The bonus will become withdrawable subject to the execution of a negotiated prize per $5 of the bonus. 4.4 The Client may withdraw the bonus (in whole or in part) and/or profits from the Trading Account, provided that the Client has redeemed the full amount of Lots required to make the Bonus eligible for withdrawal (the “Target”) . Each withdrawal will be considered first in the profit account and then after the bonus. 4.5 If the client wishes to withdraw the funds from the trading account deposit before reaching the goal, the withdrawal will be made available, however, the bonus and trading account profits will be canceled and/or confiscated by the company. 4.6 The Company may modify the conditions of the Bonus at any time. Notice will be provided to customers by email or by posting a message on the Company's website. 4.7 Any transaction during and after the Bonus Period which violates the terms of this Agreement will result in the entire Bonus being forfeited at the sole discretion of the Company.

5. Social commerce

5.1 At the request of the Client, the Company activates the “social trading” service on the Client’s account, as provided by a third party (hereinafter: “Sirix” or the “System”). 5.2 Sirix allows the Client to observe and activate transactions on his account based on actual transactions carried out by other Clients of the Company and third parties (the “Traders”). The choice of Trader is made exclusively by the Client, as well as the start and end of monitoring of the Trade account. 5.3 There are two options for copying Client's transactions: (1) by a fixed volume, regardless of the volume of the original transaction; Or- (2) by allocating an amount available for copying, unrelated to the transaction of the Transaction, and the relationship between the Trader's transaction and the transaction executed on the Client's account will be determined according to the relationship between the amount allocated to the Client's transaction and the transaction volume of the Transaction. 5.4 The Client has, at any time, the possibility to close any transaction independently, or alternatively, through the trading room. 5.5 The Trader's rating or past performance or any other information published in connection with the Trader will not be considered advice, a promise or a guarantee of future success. The Company may direct or introduce the Client to specific traders, without the foregoing being considered a recommendation to follow a specific trader and/or use the system. The Company is not engaged in any agreement with any of the merchants within the system. 5.6 Trading based solely on copying other Traders is not recommended. 5.7 The Company does not guarantee that all trading orders from the Trader (financial expert) will always be correctly copied and/or executed on the Client's account, including orders to open or close a transaction. Therefore, the Client must carefully monitor the transactions opened on his Account. 5.8 The Client is entirely responsible for carrying out continuous monitoring of his Account and the level of risk to which the Account is exposed. The Company does not supervise the performance of the service and/or the Traders, the trading methods used, the volume of transactions, the suspension of transactions by the Trader, etc., and is not obliged to alert the Client of any risk ; Full responsibility for Transactions on the Client's account rests with the Client, and the Client hereby waives, in advance, any claims regarding the results and/or extent of its Account activity with respect to the Following traders. 5.9 Sirix information, content and services are offered “as is” and the Company and its representatives assume no responsibility for the suitability of the service to the Customer’s needs or objectives. The Company does not guarantee the quality and accuracy of the information, suitability for any purpose, completeness, reliability, integration and compatibility with any computer program on the Customer's computer, and does not does not guarantee that the use of the services will be uninterrupted and/or will be free from problems and/or breakdowns and/or malfunctions and/or any damage.

6. Fees and charges
6.1 The Company charges fees for the execution of the Transaction on several Financial Instruments offered by the Trading Platform. Fees vary depending on the company's classification of the customer. Additionally, the Company earns revenue from the spread on Transactions (i.e. the difference between the buy/sell price quotes offered by the Trading Platform to the Client). It is up to the Customer to decide whether or not to negotiate at these prices. 6.2 Accounts defined as Islamic accounts will be charged a fee if transactions are blocked for two days. Every third night from the opening of the transaction, the customer will be charged a commission in the amount of the Spread of the opened transaction. 6.3 The Company may charge a commission for depositing funds into the Trading Account and withdrawals to the Client, including fees for electronic transfers in favor of the Client. Depending on the payment solution, the fees will be 25 to 50 euros for each bank transfer. The mentioned fees will be deducted from the bank transfer. The Company may introduce additional fees and charges and may change existing fees and charges at any time. 6.4 Inactive Trading Account - In the case when the client has not carried out any trading activity on his account for a period determined by the company or if the trading activity is at a low level according to the standards determined by the company and /or if the Client does not hold the minimum required amount of funds in his or her trading account as determined by the Company from time to time, the Company may charge the Client an administrative fee of 5% or 25 Euros or USD (whichever is applicable). currency in which the account is managed), whichever is higher. The period which will classify the Client's Account as inactive will be calculated from the date of opening or closing of the last transaction on the Client's account. The Company may change the terms and rules of this section, including the length of time the account will be defined as inactive, the level of account activity which will be classified as low activity, a minimum amount of funds that the Client is required to hold in the trading account, as well as the amount of the commission for the account classified as inactive.

7. Commercial conditions
7.1 The trading platform provided by the Company allows trading exchange rates of different currencies and CFDs of different financial instruments made available on the Company's platform (all hereinafter: “financial instruments” ). When using the trading platform, the client is shown with sale and purchase prices to carry out transactions in financial instruments based on the prices received from different financial information systems as as inductive trading prices on the markets. To determine trading prices, the platform performs mathematical calculations according to known and accepted formulas. 7.2 Trades are automatically renewed each night at 22:00 GMT by the trading platform's server clock which is automatically synchronized according to Cyprus time. 7.3 A transaction ends in one of the following events: 7.3.1 The Client initiated the closing of the transaction 7.3.2 Transaction rates meet a predefined stop loss, take profit or other criteria defined by Customer or Company under this Agreement. 7.3.3 The expiry date of the Transaction has been reached, in certain transactions, as set by the Client or the Company, as the case may be. 7.3.4 The Client does not have sufficient funds in the Account, therefore the Company will carry out a forced closure of transactions, at the sole discretion of the Company, for the purposes of compliance with the trading margin requirements set by the company to the customer. 7.4 The Client may submit Orders via the trading platform which has been provided to the Client by the Company or by written orders (including by fax), by e-mail or via other electronic instrument or verbally (including by telephone), unless the Company informs the Customer that a particular order can only be submitted in a particular manner. 7.5 The Company does not authorize the simultaneous execution of opposing Operations, Operations based on market deviations, during the publication of information (macroeconomic notices), price freezing, suspension of trading, operations price or time manipulation, including illegal scalping and arbitrage exploitation between different systems, as well as Transactions found by the Company to be an attempt to carry out such Prohibited Transactions. 7.6 The Customer authorizes the Company to rely on and act in accordance with any order, request and instruction provided by the Customer or any authorized person on behalf of the Customer, without further investigation by the Company as to the authenticity, accuracy of the authority or identity of the person giving or purporting to give this order. 7.7 If the Customer requests the cancellation of an order, the Company can only cancel these orders if the Customer has not already acted on this order, or if it is otherwise agreed by the Company. 7.8 The Company has the right, but not the obligation, to set limits and/or certain parameters in relation to the Client's account and trading orders, at its sole discretion. These limits and/or parameters may be modified, increased, decreased, removed or added by the Company and may include, among other things and not limited to (I) limits on the maximum trading order size and a number of orders. ; (II) limits on Customer's single commercial exposure or total exposure; (III) a limitation of leverage in different financial instruments and more. 7.9 The Company has the right, at its sole discretion, to cancel or correct any transaction that was executed in connection with an error, system malfunction, violation of the Agreement by the Client, etc. The Company's records will serve as decisive evidence to correct the exchange rate in relation to the Client's accounts. 7.10 Benefits - The Company may, from time to time, provide benefits or different subsidies to the trading account. Such benefits may be offered for limited periods of time and/or supply, and Company will have the right to modify, freeze, cancel, etc. the terms of the benefits from time to time and in its sole discretion. 7.11 The Company has the right, but is not obliged, to send to its clients, either all or any of its clients, notices and updates regarding the trading conditions of an underlying asset, such as CFD contract expiration dates, etc. The Customer will have no claim against the Company for failing to send such notices or updates or regarding the inaccuracy of the information contained in any such notice. It is the ultimate responsibility of the Client to familiarize himself with the trading conditions of the assets in which he is trading.

8. Order Types
8.1 Buy - An order to purchase an instrument at a price available for trading on the trading platform provided by the Company at the time of the order. 8.2 Sell - An order to sell an instrument at a price available for trading on the trading platform provided by the Company at the time of the order. 8.3 Limit Order - An order to buy or sell limited to a certain price. Any Limit order has a specific price limit determined by the Client (subject to the consent of the Company). A limit order will be triggered if the Company's bid price (in the case of a sell order) is equal to or greater than the limit price set by the client or if the ask price (in the case of a buy order) ) is the same or lower than the Limit Price set by the Customer. Once the trading price offered by the Company has reached the price set by the limit order, the limit order will be triggered and the Company will seek to execute the order at that price. If the Company cannot execute the order (due to price changes during order execution), the limit order will wait again for the price determined by the Client and will be triggered again. 8.4 Stop Loss Order - is an order used to close a transaction at a price predetermined by the Client whose intention is to limit the Client's loss to a predetermined and known amount. The Company does not undertake to close the Transaction at the price predetermined by the Client due to changes in market conditions. 8.5 Take Profit Order – is an order to close a transaction at a predetermined price set by the Client whose intention is to close the transaction when he has made a certain profit. Once the trading price offered by the Company reaches the target price of the limit order, the limit order will be triggered and the Company will seek to execute the order at the said price. In case the Company cannot execute the order (due to changes in trading prices during order execution), the limit order will wait again for the price set by the Client and then executed . 8.6 Buy Stop Order – a future Buy order to purchase an Instrument at a price set by the Client which is higher than the price at which the Instrument is traded when the order is transmitted. The purchase will be executed when the negotiated price of the instrument on the Platform reaches the price set by the Client and if the order cannot be executed at the price set by the Client (due to the volatility of the price of the instrument ) that the order will be executed at the trading price available on the Trading Platform which is closest to the price set by the Client and in which the order is applicable. 8.7 Sell Stop Order – a future sell order to sell an instrument at a price set by the client that is lower than the price at which the instrument is trading when the order is transmitted. The sale will be executed when the negotiated price of the instrument on the Platform reaches the price set by the Client and if the order cannot be executed at the price set by the Client (due to the volatility of the price of the instrument) that the order will be executed at the trading price available on the Trading Platform which is closest to the price set by the Client and within which the order is applicable. 8.8 The Company does not guarantee, among other things: (A) To open a transaction at the price determined by a stop order. (B) Execution of orders based on covered trades (two stop orders in opposite directions in the same or similar currencies). (C) Execution of trades during a slide or spikes in the markets or if trading in the market is interrupted or ceases completely. (D) In instruments that do not have 24-hour trading, such as CFDs on indices, commodities such as oil and other currencies and instruments, during holidays, weekends, news announcements, special events and/or economic and other crises. 8.9 Rollovers or Swaps – Client Transactions are automatically transferred (“rolled”) to the next business day, without the Client needing to intervene. Such rollovers are sometimes accommodated with day-to-day foreign exchange interest differences that affect the trading account. In the event that the Client has a position open on Wednesday at midnight, the Client will be charged the Swap commission for three days. 8.10 Margin Call – Margin funds are the sums of money that the client deposits as security for holding positions. When a client opens a position whose size is larger than the amount of money deposited by the client, it means that the client is using leverage. The Client undertakes to deposit with the Company, upon request, additional funds necessary as guarantees, to secure current or foreseeable losses. If the Client fails to meet such margin call, the Company may close out the Client's position(s) at prices and times which may be less favorable to the Client and the Company will have no liability for -vis the above. 8.11 Currently, and subject to change in the future, at the Company's discretion, the Company shall have the right to close all or part of the Client's open positions and/or limit the Client's ability to open additional positions, in case the margin on the Client's account represents 50% or less of the value of the Client's open positions; It should not be assumed that the Company will always do this.

9. Use of data and protection of privacy
9.1 The personal information you provide is only used to open an account with us and may not be used for any other purpose. Your personal data is protected by the laws and regulations of the European Union. The data you share with us is processed via a secure connection. We implement security measures designed to protect personal data, including physical, electronic and procedural measures. You can contact us to help you change, update or delete your personal information at any time. You can delete the data you share with us as well as your users' data from your account. You can also delete your account at any time. You can send us a request to delete the data which we undertake to process within a reasonable time. 9.2 Due to the nature of the Company's services and relationships with the Company's clients, the Company will retain certain information regarding the Client in the Company's databases. All data collected, whether maintained in physical or computer form, will be protected by the Company in an order that maintains customer confidentiality and access to the information will be restricted based on the need to provide services to the customer and society. 9.3 The Company will be authorized to use and/or disclose the Customer Information (a) For internal use, including with affiliated entities and/or service providers necessary to provide services to the Customer and who are required to maintain confidentiality ; (b) As permitted or required by law; (c) For protection against or to prevent actual or potential fraud or unauthorized transactions or unauthorized behavior (d) For computerized supervision of Customer's use of the Services, review and/or audit and/or development and/or maintenance of the quality of the Services; (e) to protect the rights or obligation of the Company to comply with any applicable law. 9.4 The Customer hereby grants the Company permission to use its user data in order to provide updates and/or information and/or promotional or marketing information, including via the e-mail address email from the Customer. Cancellation of such consents will be effected by providing written notice to the Company and will apply to new postings that have not been sent. 9.5 The Client accepts that the conversation and correspondence between the Company and the Client may be recorded. 9.6 The Company may pay or receive commissions from business associates. 9.7 The Company's trading platform, website or other services may use "cookies".

10. Risk Disclosure – Client Financial Knowledge
10.1 The Company and anyone on its behalf do not advise Clients regarding the profitability of any trading action or inaction, and regarding tax consequences, nor manage investments for Clients. The Client warrants that it is the sole person responsible for carrying out an independent assessment and investigation of the risks of any transaction. The Client is required to have prior knowledge of Forex and others. Trading Financial Instruments and considering its actions and the risks involved before carrying out any action on the Trading Platform. Customer acknowledges that it has read and understood the attached Risk Disclosure which is an inseparable part of this Agreement. 10.2 The Company may provide its clients with or publish factual market information regarding a specific underlying instrument as well as update the client with publication and analysis from reputable third parties, as well as general information such as analyzes techniques or well-known trading techniques. In doing so, the Company makes no representations or undertakings as to the accuracy or completeness of the information or the commercial or tax implications of any particular transaction. The provision of the information is incidental to the Client's relationship with the Company and is provided solely to enable the Client to make its own investment decisions. 10.3 The Company has no obligation to assess the suitability of any Transaction for the Client or to assess whether the Client has the necessary knowledge and experience. All risks related to the above are the sole responsibility of the Client. 10.4 Allocation of Client Taxes - Any taxes applicable to the Client and/or resulting from the Client's trading activity, will be the sole and entire responsibility of the Client. The Client must personally declare and pay any tax obligation for which he is liable. The Company only serves as a mediator and does not collect or withhold taxes for the Client. The Company reserves the right, if ordered by an official entity, to deduct the Customer's tax and remit it to the competent tax authority.

11. Account balances
11.1 Account balances and statements are displayed on the trading platform. The Client can view open transactions and the status of margin funds at any time by accessing the trading account on the Company's trading platform and view the reports created by the Company. The Company does not send printed reports to the Client. 11.2 Account Activity Reports - The Client must regularly monitor their trading account. The Customer must immediately report any discrepancy to the Company and bring it to its attention. All trading certificates and monthly reports will be considered true and acceptable to the Client if no complaints have been processed upon receipt.  

Provisions of international law, including those designed to prevent money laundering, require providers of online commerce services to take extensive steps to verify the identity and personal data of merchants. Collecting such information not only helps prevent fraud, but also allows the trading service provider to help traders manage risks in a way that best suits their financial situation. 

Online financial service providers are required to offer their services equally and without prejudice to all. In light of this, the above-mentioned measures should not make it difficult for any financially or socially disadvantaged person to become a registered user, open and operate a trading account.

We are committed to the utmost discretion and data security when handling the sensitive personal information we collect from our customers.

While adhering to the guidelines outlined above, we always maintain the highest levels of data privacy and security. We ask everyone who opens a trading account with us to provide us with certain information, including a preferred deposit method.

When depositing funds into a trading account, we request that the following documentation be provided:
Identity card - a color copy of the front and back of a valid identity card (this can be a passport or driver's license).
Proof of address - a utility bill (telephone, electricity or similar) or bank statement from the last 3 months, containing full name and address.
Proof of Payment – must be provided for any new credit/debit card used to make a deposit into the trading account. Single-sided Color Copy - Shows only the last 4 digits, expiration date and cardholder name. Full color copy on reverse – Showing only the last 4 digits of the card and the signature.

Deposit Declaration Form – to be printed, filled accordingly, signed (by hand only) and submitted after each deposit made to the trading account. You can download the form here.

1. A refund will be made in the same currency and to the same account and/or credit card from which the funds were originally deposited. The Company is authorized to cancel the refund request within 5 working days if a Customer does not provide the Company with bank details for a refund by bank transfer. It must be an official document bearing the stamp and logo of the Client's Bank. The official document must include the following information: IBAN number/account number, SWIFT/BIC; routing number (if applicable), customer name, bank name and address;

2. The Company may charge a commission on deposits into the trading account and refunds to the client, including fees for electronic transfers in favor of the client. Depending on the payment solution, the fees will be 25 to 50 euros for each bank transfer. The mentioned fees will be deducted from the bank transfer.

3. Reimbursement requests must be submitted via the Company's website. The Company is not required to process reimbursement requests transmitted by any other means.

4. In the event of a refund request made by the Client, the Company will transfer the requested amount (less transfer fees, if applicable) within seven (7) working days following the day the Client was identified by the Company subject to the Margin, requirements, as defined by the Company, in their entirety.

5. The Company is entitled to cancel the Customer's refund request if, at the Company's discretion: 
a) the remaining balance (after repayment) is not sufficient to secure open transactions on the trading account;
b) a customer is not verified by the Company. The customer must provide a complete set of KYC documents (identity card, proof of address, proof of payment: front copy of the card - showing only the last 4 digits, the expiry date and the name of the card holder credit card; back card copy - showing only the last 4 digits of your credit card and your signature);
c) a customer has failed to provide the Company with written and signed deposit declarations for each deposit transaction, bonus plan/agreement (in case a bonus has been provided);
d) a customer must send the required signed documents within the next 5 business days, otherwise the customer's refund request may be canceled by the company. In defined exceptional circumstances, the Company may make refunds to the card from which the funds originated:

●        The Customer has not been verified within 14 business days of a card transaction;

●        The Company has identified that a transaction has been carried out by the third party.

●        The Company has identified that a customer is breaking the agreement Customer accepted; The company does not charge any commission on the reimbursement of the card.

Our privacy policy is designed to ensure that no personal information you provide to us during the creation of a trading account or during ongoing trading activities will ever be used for any purpose other than that originally intended. planned. We make every effort to prevent private information of any kind from being disclosed to anyone who could misuse it. Among other things, we use the latest SSL encryption technology. We work exclusively with service providers who respect the terms of our privacy policy and are of impeccable reliability. The information you provide to us is only used in the manner to which you have expressly consented, both by us directly and by any third parties involved in providing the services you require (e.g. money transfer services).

Collection of personal information The provision of online brokerage and trading services requires personal information to be shared with us. Here is a list of steps during which such information collection takes place: When creating a live trading account or demo account. The information collected will include details such as full name, date of birth, place of residence (including full address) and email address. Bank account and credit card details are required only when creating live trading accounts. Certain personal data is collected each time a deposit is made to your trading account. Similarly, as with deposits, providing personal information is required when withdrawing from trading accounts.

Type of personal information collected The personal information we collect from our users consists only of details necessary to provide users with the business services they require. This information includes details such as: Full name, address, date of birth, occupation, identification number/passport number. Description of previous business experience. Documents proving place of residence, such as receipts for payment of utility bills or municipal taxes. Information regarding financial status, such as income and assets. Documents proving the viability of banking details (such as bank statements). Other information we need to collect in order to verify legality, all at our sole discretion.

Ways personal information is used: The personal information we collect is used either to ensure legality and/or to process requests made by merchants. Any provider of online brokerage and trading services must use all personal information. This information is necessary to execute transactions such as buy/sell orders, deposits and withdrawals to and from trading accounts. Certain personal information collected allows us to evaluate the financial situation of a merchant in order to be able to offer suitable services and products.

Among other things, we use personal information to: Verifying details provided by a user. Create and manage trading accounts (both live and demo). To communicate with users, for example by email. To analyze trading activities in order to make tailor-made offers. To provide our users with first-class trading services, including personal advice. Privacy Guarantee - We would like to clarify that personal information of any nature provided by those who use our services, either when creating a new trading account or during the use of such account, will never be shared with a third party, unless the user has given consent to this sharing of information.

Methods of collecting personal information Personal data is provided to us in several ways: Through the use of secure online forms. By uploading files to our database (a scanned instance document) Via automated processes (data such as IP address, operating system type, browser type, etc.). The use of cookies can also be done provided that the browser settings allow it.

By email and attachments Information provided by telephone or online chat with one of our service representatives.

Sharing Personal Information with Third Parties As stated in the Privacy Guarantee above, no sharing of information will take place without the prior consent of the user to whom it belongs. Where third parties are involved (such as a money transfer service, banks, accountants or other financial institutions), users are made aware of this fact and the identity of the third party is disclosed. Users are informed that sharing of information with a third party will occur if they follow through with the action they intend to take. In rare cases, we may be legally obligated to share personal information with authorities involved in anti-fraud and anti-money laundering efforts. In such cases, compensation for information provided by affiliates, brokers and others may occur.

Securing personal information We make every effort to ensure that no personal information is compromised. Among others, the measures we are taking include: Use of industry-leading encryption and access control technologies, including SSL encryption and firewall. We grant access to databases only to those directly involved in the use of the information stored there and only in a manner that does not compromise confidentiality. Only authorized users can access trading accounts by providing the correct username and password. We do not store credit card details or take any part in processing money transfers made using credit cards (these are all carried out directly by the credit card companies). If you wish to make another investigation or complaint, you may do so; You can contact our 24/7 customer service via live chat, email or phone.